Shipping Policy
Last Updated: October 5, 2026
At Planet Power Equipments, we are committed to providing clear and accurate information about order processing, shipping costs, delivery times, and delivery requirements.
This Shipping Policy applies to purchases made through the Planet Power Equipments website.
1. Business Information
Planet Power Equipments
3333 Bristol St
Costa Mesa, CA 92626
United States
Email: Info@planetpowerequipments.com
Phone: 2544958145
2. Order Processing and Handling Time
Orders are processed after payment has been successfully received and the order has been confirmed.
Our standard order handling time is:
1–3 business days
Handling time is the time required to process, prepare, package, and hand the order to the shipping carrier.
Orders placed on weekends or holidays may begin processing on the next business day.
Some large, heavy, special-order, or freight products may require additional preparation time. If additional processing time is required, we will communicate the expected timeframe to the customer when reasonably possible.
3. Shipping Destinations
Planet Power Equipments currently ships products to destinations where shipping service is available for the specific product.
Shipping availability may vary depending on:
- Product size and weight
- Product type
- Destination
- Carrier availability
- Freight requirements
- Applicable shipping restrictions
The shipping destination and applicable shipping charge will be determined during the ordering process.
4. Shipping Costs
Shipping costs depend on the product, destination, package dimensions, weight, shipping method, and applicable carrier or freight charges.
The applicable shipping charge will be displayed during checkout when available.
For products requiring freight transportation, shipping charges may vary based on:
- Delivery location
- Residential or commercial delivery
- Liftgate requirements
- Limited-access locations
- Delivery appointments
- Product weight and dimensions
- Other special delivery requirements
Customers are responsible for reviewing the applicable shipping charges before completing an order.
We do not represent shipping as free unless the applicable product or order specifically states that free shipping is available.
5. Estimated Delivery Time
Delivery time consists of two separate periods:
Handling time: 1–3 business days
Transit time: Transit time varies according to the destination, shipping method, carrier, product size, and delivery requirements.
The estimated delivery date shown at checkout or provided by the carrier is an estimate and is not a guaranteed delivery date.
Shipping delays may occur because of weather, carrier delays, holidays, transportation interruptions, incorrect address information, customs processing, or other circumstances outside our reasonable control.
6. Freight Shipping
Engines, transmissions, motors, equipment, and other heavy products may require freight transportation.
Freight customers may be required to provide:
- A complete delivery address
- A valid telephone number
- Residential or commercial delivery information
- Information regarding loading docks or unloading equipment, when applicable
Additional freight services may result in additional charges.
Customers are responsible for providing accurate delivery information and ensuring that the delivery location can safely receive the shipment.
7. Residential Deliveries
Some large or heavy products may require special delivery arrangements when being shipped to a residential address.
Additional residential delivery, liftgate, limited-access, or other freight charges may apply when applicable.
Any applicable charges will be communicated during the ordering process or before shipment when reasonably possible.
8. Commercial Deliveries
Customers placing orders for commercial delivery should provide the complete business name, delivery address, contact telephone number, and any applicable receiving requirements.
Customers should notify us if the delivery location requires an appointment, liftgate, special access, or other delivery services.
9. Tracking Information
When tracking information is available, it will be provided to the customer after the order has been shipped.
Tracking information may not become active immediately after shipment.
Customers should use the tracking information to monitor delivery status and should remain available when a signature, freight appointment, or other delivery arrangement is required.
10. Inspection of Delivered Products
Customers should inspect shipments promptly after delivery.
For freight shipments, customers should inspect the product and packaging before accepting the shipment whenever possible.
If visible damage is present, customers should:
- Photograph the product and packaging.
- Photograph the shipping label.
- Note visible damage on the carrier’s delivery documentation when possible.
- Contact Planet Power Equipments promptly.
- Keep the original packaging and shipping materials.
Failure to document shipping damage may make it more difficult to investigate a carrier damage claim.
11. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate shipping information.
This includes:
- Full recipient name
- Complete street address
- Apartment, suite, or unit number, when applicable
- City, state, and ZIP code
- Telephone number
- Residential or commercial delivery information
If a shipment is delayed, returned, or incurs additional charges because incorrect or incomplete information was provided by the customer, the customer may be responsible for the resulting costs.
12. Delayed Shipments
Estimated delivery dates are estimates and may be affected by circumstances outside our control.
If tracking indicates that a shipment has been delayed, customers may contact Planet Power Equipments for assistance.
We may contact the carrier to investigate a delayed shipment when appropriate.
13. Lost Shipments
If a shipment appears to be lost while in transit, Planet Power Equipments may work with the applicable carrier to investigate the shipment.
Customers should provide their order number and any available tracking information when contacting us.
A replacement or refund for a lost shipment will be handled after the shipping issue has been investigated and the applicable circumstances have been confirmed.
14. International Orders
International shipping availability varies by product and destination.
Customers receiving shipments outside the United States may be responsible for applicable:
- Customs duties
- Import taxes
- Brokerage fees
- Customs clearance charges
- Government fees
- Other destination-country charges
These charges are not included in the product price or shipping charge unless specifically stated.
Customers are responsible for ensuring that the purchased product can legally be imported into their destination country.
15. Order Cancellation Before Shipment
Customers who need to cancel an order should contact Planet Power Equipments as soon as possible.
Cancellation requests may be accepted when an order has not yet been processed or shipped.
Once an order has been shipped, it may no longer be eligible for cancellation and may instead be handled under our Return and Refund Policy.
16. Shipping and Returns
Returns are handled according to our Return and Refund Policy.
Customers should contact Planet Power Equipments before returning any product.
Do not ship a return without receiving return instructions from Planet Power Equipments.
17. Contact Us
For questions regarding shipping, delivery, tracking, or an existing order, contact:
Planet Power Equipments
3333 Bristol St
Costa Mesa, CA 92626
United States
Email: Info@planetpowerequipments.com
Phone: 2544958145
Return & Refund Policy
Return and Refund Policy
Last Updated: October 5, 2026
At Planet Power Equipments, we want customers to have clear information about returns, refunds, cancellations, and defective or incorrect products.
This Return and Refund Policy applies to purchases made through the Planet Power Equipments website.
1. Business Information
Planet Power Equipments
3333 Bristol St
Costa Mesa, CA 92626
United States
Email: Info@planetpowerequipments.com
Phone: 2544958145
2. Return Window
Eligible products may be returned within 30 calendar days after the date the customer receives the product.
The 30-day return period applies to eligible returns, including returns due to a change of mind or buyer’s remorse, subject to the conditions described below.
Return requests submitted after the 30-day return period may be refused.
3. Buyer’s Remorse and Change-of-Mind Returns
Customers may request a return because they changed their mind, no longer need the product, or ordered the wrong product, provided the product is eligible for return and the request is made within the applicable 30-day return period.
For these returns:
- The customer is responsible for return shipping costs.
- Original shipping charges are generally non-refundable.
- Applicable restocking or handling fees may apply.
- The product must meet the applicable return-condition requirements.
4. Return Eligibility
To qualify for a return, a product generally must:
- Have been purchased directly from Planet Power Equipments.
- Be returned within 30 calendar days of delivery.
- Be in a condition that allows the return to be reasonably processed.
- Include applicable components, accessories, documentation, and other items supplied with the order.
- Not have been improperly installed, modified, altered, or disassembled.
Because many of our products are engines, transmissions, motors, and other mechanical components, additional restrictions may apply.
5. Engines, Transmissions, Motors, and Mechanical Products
Before purchasing a mechanical product, customers are responsible for confirming that the product is suitable for their intended application.
Customers should verify applicable information such as:
- Make
- Model
- Model year
- Engine type
- Engine code
- Transmission type
- Part number
- Compatibility
- Specifications
If you are unsure whether a product is compatible with your vehicle or equipment, contact Planet Power Equipments before purchasing.
A product that has been installed, operated, modified, rebuilt, disassembled, or otherwise altered may not qualify for a standard return.
6. Incorrect Product or Incorrect Shipment
If Planet Power Equipments sends an incorrect product or an item that does not correspond to the customer’s order, the customer should contact us promptly.
We may request:
- Order information
- Photographs
- Product identification numbers
- Shipping labels
- Other documentation
If the error is confirmed to be caused by Planet Power Equipments, we will provide appropriate return instructions and determine the appropriate resolution.
7. Damaged Products
Customers should inspect products as soon as they are delivered.
If a product arrives damaged, customers should contact Planet Power Equipments promptly and provide photographs showing:
- The damaged product
- Exterior packaging
- Internal packaging
- Shipping labels
- Visible damage
For freight deliveries, customers should document visible damage with the carrier whenever possible.
Customers should retain the original packaging and shipping materials until the issue has been resolved.
8. Defective Products
If a product appears to be defective, customers should contact Planet Power Equipments before attempting repairs, modifications, disassembly, or other work that could change the condition of the product.
We may request photographs, videos, diagnostic information, installation information, or other documentation to evaluate the claim.
The product may need to be inspected before a refund, replacement, warranty remedy, or other resolution is approved.
9. Installation, Use, Modification, and Disassembly
Customers are responsible for ensuring that a product is suitable for the intended application before installation.
Products that have been:
- Installed
- Operated improperly
- Modified
- Altered
- Disassembled
- Rebuilt
- Damaged after delivery
- Used contrary to applicable instructions
may not qualify for a standard return.
Installation of engines, transmissions, motors, and other mechanical products should be performed by an appropriately qualified professional.
10. How to Start a Return
Customers must contact Planet Power Equipments before sending a product back.
To request a return, provide:
- Customer name
- Order number
- Product name
- Date the product was received
- Reason for the return
- Photographs or other documentation when requested
After reviewing the request, Planet Power Equipments will provide return instructions if the return is approved.
Do not send a product back without receiving return instructions.
11. Return Method
Approved returns must be shipped using the return instructions provided by Planet Power Equipments.
Depending on the product, the return method may include parcel delivery, freight transportation, or another appropriate shipping method.
Customers must package returned products appropriately to prevent damage during transportation.
12. Return Shipping Costs
The party responsible for return shipping depends on the reason for the return.
Customer-requested returns
For buyer’s remorse, change-of-mind returns, ordering the wrong product, incompatibility, or other customer-related reasons, the customer is responsible for return shipping costs.
Seller-related returns
If Planet Power Equipments shipped an incorrect product or the product is confirmed to be defective or damaged due to circumstances attributable to Planet Power Equipments, we will review the circumstances and determine the appropriate return shipping arrangement.
13. Restocking and Handling Fees
Certain eligible returns may be subject to a restocking or handling fee.
Any applicable restocking or handling fee will be communicated to the customer before the return is finalized.
The amount may depend on the product, condition of the returned item, return reason, and costs associated with processing the return.
14. Refund Eligibility
Once an approved return has been received, Planet Power Equipments will inspect the returned product.
A refund will be approved when the returned product satisfies the applicable requirements of this policy.
If a return does not meet the applicable requirements, the refund may be reduced or refused.
15. Refund Processing Time
After Planet Power Equipments receives and inspects an approved return, the refund will be processed within 5–10 business days after the return has been approved.
Refunds will generally be issued to the original payment method used for the purchase.
After we process the refund, the customer’s bank, credit card company, or payment provider may require additional time before the funds appear in the customer’s account.
The time required for the funds to appear may vary by financial institution.
16. Partial Refunds
A partial refund may be issued when a returned product has:
- Missing components
- Missing accessories
- Damage caused after delivery
- Excessive wear
- Signs of improper use
- Alterations or modifications
- Other conditions that reduce the value of the product
The amount of any partial refund will be determined after inspection.
17. Original Shipping Charges
Original shipping charges are generally non-refundable for buyer’s remorse, change-of-mind returns, incorrect product selection, incompatibility, or other customer-requested returns.
If the return is caused by an error attributable to Planet Power Equipments, the applicable shipping charges will be reviewed as part of the resolution.
18. Products That May Not Qualify for Return
A return may be refused when a product:
- Is returned after the applicable 30-day return period.
- Has been installed or operated when the applicable return requirements prohibit installation or operation.
- Has been modified or altered.
- Has been disassembled without authorization.
- Has been rebuilt or repaired by the customer or a third party.
- Has been damaged after delivery due to customer handling.
- Is missing significant components or accessories.
- Cannot reasonably be resold because of its condition.
- Was specially ordered, customized, or otherwise sold under terms that specifically exclude returns.
19. Exchanges
Exchanges may be available depending on product availability and the circumstances of the request.
An exchange is not guaranteed.
The original product may need to be returned and inspected before an exchange is approved.
20. Order Cancellation
Customers who want to cancel an order should contact Planet Power Equipments as soon as possible.
An order may be cancelled if the cancellation request is received before the order has been processed or shipped.
Once an order has shipped, cancellation may no longer be available and the order may instead be subject to the return requirements described in this policy.
21. Warranty Claims
Some products may be covered by a manufacturer’s warranty or another applicable warranty.
Warranty coverage and requirements vary by product.
Warranty claims may require:
- Proof of purchase
- Product identification
- Installation information
- Photographs
- Diagnostic information
- Inspection
- Other supporting documentation
Warranty claims are separate from ordinary buyer’s-remorse or change-of-mind returns.
22. Return Inspection
Planet Power Equipments may inspect returned products before approving a refund, exchange, replacement, or other remedy.
The inspection may include reviewing the product’s condition, identification numbers, components, accessories, packaging, and evidence of installation, modification, damage, or use.
23. Refund Not Received
If a refund has been approved and processed but the customer has not received the funds after allowing sufficient time for their financial institution to process the transaction, the customer should first contact their bank, credit card company, or payment provider.
If the customer still needs assistance, they may contact Planet Power Equipments.
24. Contact Us
For questions regarding returns, refunds, defective products, damaged products, or order cancellations, contact:
Planet Power Equipments
3333 Bristol St
Costa Mesa, CA 92626
United States
Email: Info@planetpowerequipments.com
Phone: 2544958145